Privacy Policy
Last updated: March 20, 2025
Electroexperts Services Inc. (hereinafter referred to as "Electroexperts") is a company located in Canada. This privacy statement applies to Electroexperts, including all of its divisions and regional offices. This statement describes Electroexperts' practices for handling the personal information of our current or potential customers, visitors to our website ("reparation-experts.ca"), and individuals who contact us by telephone, Internet, or other means.
If you do not want Electroexperts to collect or process your personal information in the manner described in this statement, please do not provide us with this information. However, please note that this may prevent us from providing you with some of our essential services.
Commitment to Privacy
Electroexperts places great importance on respecting the privacy of its customers and visitors. We have implemented measures to ensure the confidentiality of the personal information in our possession.
This policy clarifies:
- How and why we collect personal information.
- The use we make of it.
- The measures taken to ensure their safety.
- How you can access your personal information.
- The preferred contacts for any questions relating to confidentiality.
Collection of personal information
Automatic collection
When you interact with our website or emails, we may collect certain information automatically, including:
- Browser type and operating system.
- IP address.
- Website activity.
- Domain name of the website from which it originates.
We use this information to improve our services and communicate with you.
If your browser permits, we may use "cookies" to store data on your computer. You may disable these cookies by changing your browser settings, but some features of the website may no longer be available.
We use Google Analytics to monitor activity on our website. You can prevent your data from being transmitted to Google Analytics by installing a browser extension.
Information provided by the user
You may provide us with personal information such as:
- Contact details (name, address, email, telephone number).
- Professional information (position, function).
- Financial information (credit card number, bank account), which is securely managed by a third-party provider.
We may also collect information if you apply for a job with Electroexperts.
Social media
If you interact with us on social media platforms, we may access certain information from your account to personalize your experience.
Use of personal information
We use your personal information to:
- Answer your questions.
- Manage service requests.
- Process payments.
- Comply with regulatory obligations.
- Improve our services and website.
Disclosure of Personal Information
We share personal information only in the following cases:
- With internal employees and offices that need it to provide our services.
- With third party service providers if necessary.
- To comply with laws and regulations.
- To protect our rights and those of our customers.
- If we have obtained your consent.
We promise not to sell, rent or share your personal information without your consent.
Third Party Service Providers
Some providers may store and process your information outside of Canada. If you have any questions, contact our Privacy Officer.
Retention period of personal information
We retain information for as long as necessary for the purposes described in this policy. Once no longer needed, it is destroyed or anonymized.
Safety measures
We use technological and organizational measures to protect your information from unauthorized access.
Access and correction of personal information
You may request access to and correction of your personal information by sending us a written request.
Contact – Protection of personal information
Our responsible agent ensures the application of this policy. For any questions or complaints, contact:
Privacy Officer
E-mail : privacy@electroexperts.ca
Electroexperts Services Inc.
[Address]
If you are not satisfied with our response, you may file a complaint with the Access to Information Commission or the Office of the Privacy Commissioner of Canada.
Promotional emails
If you wish to stop receiving our promotional emails, you can unsubscribe via the link included in our messages or contact us at info@electro-experts.ca.
External links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Policy Change
We reserve the right to modify this policy. Any updates will be indicated with the revision date.
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